Privacy Policy

Protune Automotive & Performance
Last updated: 2025

Protune Automotive & Performance is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how it is stored and the circumstances in which it may be shared.

By using our website, contacting our workshop or engaging our services, you consent to the practices outlined in this policy.

1. Information We Collect

We collect information required to provide our services and operate our business effectively. This may include:

Personal Information

  • Name

  • Phone number

  • Email address

  • Residential or business address

  • Vehicle details such as make, model, year and registration

  • Service or booking notes

  • Payment details when required to complete a transaction

Website and Technical Information

  • IP address

  • Browser type

  • Pages visited

  • Time spent on the website

  • Cookies and analytics data used to improve user experience

Workshop and Enquiry Information

  • Communication records including emails and contact form submissions

  • Service history and diagnostic findings

  • Quotes and invoices

  • Warranty information related to work carried out

We only collect information that is reasonably necessary for our business activities.

2. How We Use Your Information

Protune collects and uses personal information for the following purposes:

  • To provide servicing, repairs and performance upgrade services

  • To create quotes, invoices and booking confirmations

  • To contact you about your vehicle, upcoming appointments or necessary updates

  • To process payments and manage accounts

  • To meet legal, regulatory or insurance requirements

  • To improve our website and customer experience

  • To manage warranties, product support and after-care enquiries

  • To send service reminders or important updates when necessary

We do not sell, rent or trade your personal information.

3. How We Store and Protect Your Information

We take reasonable measures to protect personal data from misuse, interference, loss and unauthorised access. This includes:

  • Secure workshop management systems

  • Restricted staff access to sensitive information

  • Password-protected software

  • Secure storage of physical documents

  • Regular system and security reviews

Although we take strong precautions, no method of transmission or storage is completely secure. We follow best practices to reduce risks wherever possible.

4. Sharing Your Information

We may share your personal information with third parties only when required to deliver services or meet legal obligations, such as:

  • Parts suppliers and manufacturers for warranty claims

  • Software providers and diagnostic platforms used by the workshop

  • Payment processors and accounting systems

  • Insurers or legal authorities when required by law

  • IT service providers who support our website and systems

All third parties are expected to safeguard your information to the same standard we do.

We do not share your information for marketing by external businesses.

5. Cookies and Website Analytics

Our website uses cookies and analytics tools to improve functionality and user experience. Cookies may collect anonymous data such as:

  • Device information

  • Pages visited

  • Time spent on the site

  • Traffic sources

You can adjust your browser settings to refuse cookies if you prefer.

6. Accessing or Updating Your Information

You have the right to:

  • Request access to the personal information we hold

  • Ask for corrections if the information is inaccurate or incomplete

  • Request deletion of your information if it is no longer required

To request access or changes, contact us using the details below. We may require identification before releasing any information.

7. Links to Third Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices, content or security of these websites. We recommend reviewing their privacy policies separately.

8. Changes to This Privacy Policy

Protune Automotive & Performance may update this Privacy Policy to reflect changes in our business or in legal requirements. The updated version will always be available on our website.

9. Contact Us

For privacy enquiries, access requests or complaints, contact us via:

Protune Automotive & Performance
3 Shanahan Road
Davenport WA 6230
Phone: 08 9725 4648
Email: admin@protuneautomotive.com
Hours: Monday to Thursday 8am to 5pm, Friday 8am to 3pm

We aim to respond within a reasonable timeframe and will work with you to resolve any concerns.